Refund policy

Northwest Tackle – Return & Exchange Policy

Standard Return Policy

Northwest Tackle offers a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it

  • Unworn or unused

  • Tags attached (if applicable)

  • Original packaging included

  • Must include a receipt or proof of purchase

To start a return, please visit:
https://northwesttackleonline.com/a/506-returns-manager

Return shipments must be sent to:
4702 Beacon Ln Ste 104, Caldwell, ID 83605

If your return is approved, you’ll receive a prepaid return shipping label along with instructions.
Items sent back without first submitting a return request will not be accepted.

For return-related questions:
📧 returns@northwesttackleonline.com

Items Not Eligible for Return

The following categories are strictly non-returnable:

1. Special Order Items

  • Custom-ordered products

  • Items not regularly stocked and purchased specifically at customer request

2. Electronics & Electronic-Related Equipment

Due to manufacturer policies and the sensitive nature of electronic equipment, no returns are accepted on:

  • Chartplotters / Fish Finders

  • Trolling Motors

  • Batteries (Lithium, AGM, Lead-Acid, Power Stations)

  • Chargers, wiring, fuses, breakers

  • Transducers (all types)

  • Network components (NMEA, Ethernet, integration cables)

  • Any components related to electronic installations

All issues or defects must be handled through the manufacturer’s warranty process.

3. All Watercraft

  • Kayaks

  • Boats

  • SUPs (Paddle Boards)

  • Inflatables / pontoons

  • Any watercraft hulls or frames

Watercraft sales are final and non-returnable.

4. Additional Non-Returnable Categories

  • Perishable goods (food, scents, bait)

  • Custom or personalized items

  • Hazardous materials, flammable liquids, gases

  • Sale items or clearance items

  • Gift cards

Damages & Issues

Please inspect your order upon arrival.
If an item is defective, damaged, or incorrect, contact us immediately so we can review the issue and make it right.

Exchanges

The quickest way to exchange an item is to complete a return (if eligible) and then place a new order once the return is approved.

European Union – 14-Day Cooling Off Period

For orders shipped into the EU, customers have 14 days to cancel or return their order for any reason. Items must still meet the standard eligibility criteria listed above.

Refunds

Once your return is received and inspected, we’ll notify you of approval or denial.

If approved:

  • Refunds are issued to the original payment method within 10 business days

  • Banks/credit card processors may take additional time to finalize posting

If more than 15 business days have passed since your refund was approved, please contact us:
https://northwesttackleonline.com/pages/contact